Diagnosis in
48 Hours,
Usually Less

Insurance FAQ

DirectDerm prides itself in helping connect busy consumers to busy dermatologists. With an average Dermatology appointment time measured in weeks (not days), DirectDerm found an opportunity to make the entire process more efficient for everyone. Our retail locations (many in Safeway grocery stores) and convenient and where consumers already are.

Insurance is a large part of the equation and DirectDerm works directly with our payer partners to provide our service to most popular insurance companies often for the price of a copay.

Cost and Insurance FAQ

How much does the service cost?

We accept certain insurance plans. If we don’t accept your insurance plan, we offer a discounted rate of $120 per consultation with our board-certified dermatologists. Our service is a qualified expense for health savings accounts (HSAs).

How do I pay for the service?

We will bill your insurance for the accepted insurance plans. For self-pay, paying is simple and will be done at the time of your visit. DirectDerm accepts major credit cards (Visa, Mastercard, American Express or Discover).

Does DirectDerm accept my insurance?

Yes, we do accept certain insurance plans who have contracted with us to provide you with coverage of this service.

Can I pay for the service with my health savings account (HSA)?

Yes, this service is a qualified medical expense for HSA accounts. We provide a receipt that you can keep for your records.

Are my prescriptions covered by my drug prescription plan?

Yes, all prescription medicines that we prescribe will be eligible for reimbursement through the drug prescription part of your medical insurance. We make all efforts to prescribe medicines that are on your insurance formulary list and recommend affordable over-the-counter medications. If a prescribed treatment is not covered by your medical insurance, please contact us to prescribe an alternative medicine.

Will I get a refund if the Dermatologist cannot help me with my skin problem?

In almost all cases, our dermatologists can diagnose and manage skin problems online. Occasionally, however our dermatologist may recommend a follow-up, in-office appointment with a dermatologist. In these circumstances you will be responsible for the initial DirectDerm consultation fee.

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